|The Service Centre is part of the brands’ strategy to reduce carbon emissions with more service centres around the globe to follow suit |
The Service Centre will be available for retailers and end consumers in Western and Central Europe and is part of the company’s aim to drastically reduce its carbon emissions and reach Net Zero by 2030. The Service Centre will offer repair and wash services for waterproof shells and GORE-TEX items, insulated gear, sleeping bags and equipment. More service centres in the USA, Canada and Norway will be opened shortly.
Equip hope to replicate the success of their UK Service Centre. In the last year, they repaired and washed over 7,000 items sent in by customers and over 600 warranty claims. Accepting a quality repair over a new warranty replacement exemplifies the shift in attitude away from a ‘single-use’ society.
Making gear that performs and lasts has been Rab’s unofficial motto since their founder Rab Carrington hand sewed his first sleeping bag back in 1981. But no item is indestructible. Over the years the company has refined and developed its repair and wash services giving customers confidence in their products, but also lowering each item’s carbon footprint. By giving gear a second chance, the brands are keeping valuable resources in action and out of landfill.
Debbie Read, Equip’s CSR Manager, explains: “We have aligned our repair centres to be close to our consumer base; UK, Western and Central Europe, Northern Europe, US and Canada, to increase shipping efficiency, therefore minimising time, costs and carbon impacts for all stakeholders.”
Matt Clarke, Head of Customer Experience at Equip, adds: “Servicing and regular maintenance of technical outdoor products is more important than ever in today’s world. As a brand, we want to keep product performing for as long as possible. Our Service Centres have been designed to offer a consistent global customer experience. Replicating our physical UK offering to other territories and moving it online, should make it easy for customers to self-serve and look after their kit. And if for any reason they cannot find what they are looking for and need some help or advice along the way, the experienced Service Centre teams are on hand to help and support them.”
Matt Clarke, Head of Customer Experience at Equip The Service Centres are an integral part of Equip’s overall CSR strategy. As a certified Climate Neutral Company committed to reaching Net Zero Emissions by 2030, the Service Centre’s contribution is extremely valuable.